Help Center
Support & Resources
Access support, manage your devices, submit or review tickets, schedule time with our team, and find helpful resources.
Hours of Operation
Mon - Fri: 9 AM to 5 PM
Sat: Closed
Sun: Closed
Emergency Support: 24/7/365
Current Response Times
Urgent: Response within 1 hour (24/7)
High: Response within 4 business hours
Standard Response within 1 business day
Last Updated 01/28/2026 5:35 AM MST
Office Information
Phone: +1 208-391-7176
Email: Team@alcousa.org
Address: 943 W Overland Rd
1st Floor
Meridian, 83642 US
Knowledge Base & More
Access documentation, billing resources, service guides, and administrative information.
Getting Started
Everything you need to know to access support, use the portal, and access ALCO provided resources.
Billing & Payments
Information on common service requests such as new users, access changes, and equipment requests.
Agreements & Documents
Policies, terms, and important information regarding service usage, privacy, and compliance.
Legal & Compliance
Requirements and responsibilities for using ALCO-managed platforms, infrastructure, and support services.
Operations & Access
Reach service tools, check system availability, request access, or contact our team for general matters.
Frequently Asked Questions
We know choosing the right technology partner can bring up a lot of questions. That’s why we’ve put together answers to the most common ones we hear from clients. If you don’t see your question here, feel free to reach out — our team is always happy to help.
Support & Resources
Access device management, submit and track support tickets, book meetings, and leave reviews. Your central hub for all ALCO tools and assistance.
Knowledge Base & More
Find helpful guides, FAQs, and onboarding information to get started quickly with ALCO services and technologies.
Billing & Payments
View and pay invoices, set up alternative payment methods like Stripe, QuickBooks, Zelle, or domestic wire transfers, and manage account billing preferences.
Agreements & Disclosures
Access contracts, agreements, and disclosures relevant to your services. Stay informed about terms, updates, and compliance notices.
Legal & Compliance
Review policies and procedures relating to the technologies provided by ALCO USA Inc. This includes data protection, regulatory compliance, and internal security practices.
Contact Us
Get in touch with ALCO USA Inc for support, billing inquiries, sales, feedback, or office directions. Access emails, phone numbers, and portal links here.