Insights

Frequently Asked Questions

We know choosing the right technology partner can bring up a lot of questions. That’s why we’ve put together answers to the most common ones we hear from clients. If you don’t see your question here, feel free to reach out — our team is always happy to help.

What types of clients do you work with?

We primarily serve small to mid-sized businesses, nonprofit organizations, and government entities. Our team also supports individual professionals who need reliable IT help. Whether you have 5 employees or 500, we adapt our solutions to fit your needs.

Do you only serve clients in certain locations?

While our offices are based in Boise, St. George, Hermosa Beach, and Boston, we proudly serve clients nationwide. Most of our services are delivered remotely, allowing us to support businesses wherever they are.

How do you differentiate yourself from other IT providers?

We focus on trust, responsiveness, and compliance. Our clients appreciate that we combine enterprise-level expertise with the personal touch of a dedicated local team.

What industries do you specialize in?

We work with a wide range of industries, including professional services, retail, healthcare, nonprofits, and government. Each engagement is tailored to industry-specific compliance, security, and operational needs.

Are your services customizable?

Yes. We understand every business is unique. We can build service plans around your existing systems, business goals, and compliance requirements.

Do you provide consulting as well as day-to-day support?

Absolutely. Beyond troubleshooting and support, we help businesses plan IT roadmaps, optimize costs, and prepare for growth with scalable solutions.

How do you ensure client data is secure?

We use industry best practices such as encryption, multi-factor authentication, endpoint detection, and regular vulnerability assessments. Our team is well-versed in HIPAA, SOC 2, and CMMC compliance requirements.

What are your hours of operation?

Our standard support hours are during normal business days, but emergency support is available 24/7 for urgent issues.