Legal Notices & Policies

Effective Date: June 17, 2025

1. Company Information

This website is owned and operated by ALCO USA Inc., a corporation headquartered at:
P.O. BOX #191097, Boise, ID, USA 83719
Phone: (208) 391-7176
General Inquiries: admin@alcousa.org
Legal Contact: legal@alcousa.org
Accessibility Contact: accessibility@alcousa.org
Hosting Provider: GoDaddy VPS
Website Platform: WordPress

All content, services, and intellectual property on this site are the property of ALCO USA Inc. unless otherwise stated. Unauthorized reproduction, distribution, or use is strictly prohibited.

2. Terms of Service

By accessing, browsing, or using this website or any ALCO USA Inc. service, you agree to comply with the following Terms of Service. These terms apply to all site visitors, customers, clients, and end-users.

• Eligibility: You must be at least 18 years of age to use our services or access restricted features.
• Service Use: You may not misuse our services for illegal, harmful, fraudulent, or unauthorized purposes.
• Content: While we strive for accuracy, we do not warrant that site content is error-free, complete, or current.
• No Guarantee: Use of this website does not establish a client relationship without a signed agreement.
• Suspension: We may suspend or terminate accounts that violate these terms, with or without notice.
• Third-Party Tools: Our website integrates with third-party plugins and APIs. Use of those tools is subject to their respective terms.
• Changes: We may update these terms at any time. Continued use after updates constitutes acceptance.

3. Privacy Policy

Your privacy is important to us. This Privacy Policy explains how ALCO USA Inc. collects, uses, and safeguards information provided through our website, SMS, and services.

Information We Collect

• Personal Information: Name, email, phone, address, and other details provided through forms, email, or SMS.
• Business Information: Company name, role, and service requests.
• Technical Data: IP address, browser type, device identifiers, and site usage logs.
• Cookies & Analytics: Tracking via WordPress plugins and Google Analytics to improve user experience.
• Messaging Metadata: SMS message timestamps, sender/recipient numbers, and message content (retained for compliance).

How We Use Information

• To provide IT support, consulting, and related services.
• To communicate via email, phone, or SMS regarding services and support.
• To comply with legal, contractual, and regulatory requirements (SOC 2, HIPAA, CCPA, GDPR where applicable).
• To secure our systems, prevent fraud, and enforce policies.

Data Sharing

ALCO USA Inc. does not sell or rent personal information. Limited data may be shared with:

• Carriers and aggregators to deliver SMS messages.
• Trusted IT service providers (GoDaddy, Microsoft, Google, etc.) under contract.
• Law enforcement or regulators when legally required.

Retention & Security

We retain data only as long as necessary for business or legal purposes. SMS data may be retained per CTIA guidelines. Our WordPress platform and GoDaddy VPS servers are secured with encryption, firewalls, and monitoring. Despite these safeguards, no system is 100% secure, and use is at your own risk.

4. SMS Messaging Terms

ALCO USA Inc. offers SMS messaging for one-to-one professional communications. By receiving messages, you agree to:

• Opt-In: You provide consent when responding to or continuing communication after our opt-in message.
• Opt-Out: Reply STOP to stop receiving messages. You will get a confirmation. Reply RESUME to opt back in.
• Help: Reply HELP for contact info or email Support@ALCOUSA.org.
• Frequency: Message frequency varies. We do not send marketing blasts or automated promotional campaigns.
• Cost: Standard message and data rates may apply. Carriers are not responsible for delayed or undelivered messages.
• Privacy: SMS metadata and content are stored securely and not shared with third parties for marketing.

5. Cookies & Tracking

Our WordPress-based site uses cookies, plugins, and analytics to track performance and enhance services. By using this site, you consent to the use of cookies unless disabled in your browser. Certain features may not work without cookies.

6. International Compliance (GDPR, CCPA)

If you are located in the European Union, UK, or California, additional rights apply:

• Right to Access: You may request a copy of your personal data.
• Right to Correction: You may request updates or corrections to your data.
• Right to Deletion: You may request that we delete your personal data, subject to legal retention requirements.
• Do Not Sell: ALCO USA Inc. does not sell personal data as defined under CCPA.

Requests may be submitted to privacy@alcousa.org.

7. Accessibility

We follow WCAG 2.1 AA standards to ensure accessibility. Our WordPress platform integrates with accessibility plugins. For issues, contact accessibility@alcousa.org.

8. Limitation of Liability

ALCO USA Inc. is not liable for damages arising from website use, service interruptions, data breaches, or third-party integrations. Use of this website and SMS services is at your own risk.

9. Governing Law

These terms are governed by the laws of the State of Idaho and applicable U.S. federal law. Disputes shall be resolved in Ada County, Idaho.

10. Updates to This Page

We may update this combined Terms of Service, Privacy Policy, and Messaging Terms at any time. Updates will be posted here with the Effective Date. Continued use after updates constitutes acceptance.

Questions? Contact us at admin@alcousa.org | (208) 391-7176