NOTICE: ALCO USA servers US1 and US2 have been deprecated. US3 has been migrated to a larger host (no downtime expected). SMS/MMS for all ALCO USA Inc numbers will be unavailable after March 1, 2026—please contact your account representative for assistance. Dashboard ticket submission on Managed WordPress will be deprecated March 10, 2026. The NinjaOne Help Desk portal is currently down for maintenance and unavailable.
Help Center
Support & Resources
Access support, manage your devices, submit or review tickets, schedule time with our team, and find helpful resources.
Hours of Operation (MST)
Mon - Fri: 9 AM to 5 PM
Sat: Closed
Sun: Closed
Emergency Support: 24/7/365
Current Response Times
Urgent: Response within 1 hour (24/7)
High: Response within 4 business hours
Standard Response within 1 business day
Last Updated 01/28/2026 5:35 AM MST
Office Information
Toll Free: +1 (833) 492-2917
Email: Team@alcousa.org
Locations:
Meridian, ID
Hermosa Beach, CA
Knowledge Base & More
Access documentation, billing resources, service guides, and administrative information.
Getting Started
Everything you need to know to access support, use the portal, and access ALCO provided resources.
Billing & Payments
Information on common service requests such as new users, access changes, and equipment requests.
Agreements & Documents
Policies, terms, and important information regarding service usage, privacy, and compliance.
