Contact
Talk to an engineer
Tell us what you are dealing with. A senior engineer will read it and reply, usually the same business day.
Send us a message
Other ways to reach us
- Already a client?
Raise a ticket in the support portal — it reaches the engineering queue directly and you can track it.
Support Portal - Prefer to talk?
Book a time directly in our calendar. You will be speaking to an engineer who can answer technical questions on the call.
Book a meeting - Contact
+1 (208) 391-7176
team@alcousa.org - Mailing address
PO Box 204, Caldwell, ID 83606 - Hours and coverage
Our help desk is staffed 24 hours a day, every day of the year, including U.S. holidays. Our office is open 9:00 to 17:00 Mountain Time, Monday to Friday, and closed on U.S. federal holidays — that is when you reach accounts, contracts and scheduling. Engineering, monitoring, escalation and emergency response never stop.
Prefer to talk?
Talk to an engineer
Pick a time that suits you. You will be speaking to a senior engineer who can answer technical questions on the call.