Service status
Live state of the systems we monitor for clients, and any maintenance in progress.
- Client portal Operational
- Ticketing and email Operational
- Monitoring and alerting Operational
- alco-svr03.alcousa.org Operational
- alco-svr04.alcousa.org Operational
- alco-svr05.alcousa.org Operational
- alco-svr06.alcousa.org Operational
- alco-svr07.alcousa.org Operational
- alco-svr08.alcousa.org Operational
What this page covers
The systems ALCO monitors on behalf of clients, plus our own portal and ticketing. It does not cover third-party services we do not operate — if your outage is at a vendor, we will tell you that directly rather than color a box green.
During an incident
Affected clients are contacted directly; we do not rely on you checking a status page. A ticket is raised automatically the moment monitoring sees a failure, and it appears in your portal before you call us. The help desk is staffed 24 hours a day, every day of the year. Our office hours — 9:00 to 17:00 Mountain Time, Monday to Friday, excluding U.S. federal holidays — are for account, contract and scheduling matters, not for incidents.