Submit support requests and monitor their progress using ALCO’s ticketing system via NinjaOne. Ensure you are logged in to track updates and communicate with our support team efficiently.
We know choosing the right technology partner can bring up a lot of questions. That’s why we’ve put together answers to the most common ones we hear from clients. If you don’t see your question here, feel free to reach out — our team is always happy to help.
How do I submit a support ticket?
Use the client portal to submit a ticket. Provide a clear description and any relevant screenshots for faster resolution.
Can I view ticket history?
Yes. All previously submitted tickets are available in your portal dashboard, along with status updates and resolution notes.
How do I update or add information to a ticket?
Open the ticket in the portal and add notes or attachments. Our team will receive updates in real-time.