Jason Nouanounou – Help Desk Manager
Dedicated Experts, Shared Mission
Our team is the core of everything we do. Each member brings unique expertise, creativity, and dedication to supporting our clients’ success. Together, we deliver IT solutions that are secure, reliable, and aligned with real business needs. Collaboration, integrity, and professionalism define how we operate every day. By working as one, our team transforms challenges into opportunities for the businesses we serve.
Jason Nouanounou is ALCO USA’s Help Desk Manager, bringing a strong background in information systems, product development, and user-centered design to the support team. With experience spanning data architecture, software testing, product ownership, and AI-driven workflow optimization, Jason ensures that client needs are met with precision, clarity, and forward-thinking solutions.
Known for his analytical mindset and creative problem-solving approach, Jason blends technical expertise with a deep commitment to service. His fluency in English, French, and Spanish enables him to support a broad range of clients while improving communication across diverse teams. At ALCO, he leads day-to-day help desk operations, coordinates with engineers, and ensures that every support request is handled efficiently and with care.
Areas of Expertise
- Help Desk Leadership: Managing client requests, guiding technicians, improving support workflows
- System & Data Management: Data architecture research, system analysis, report auditing
- Technical Operations: Software testing, UI/UX evaluation, process optimization
- Product & Collaboration: Cross-functional communication, stakeholder coordination, requirement planning
- Languages: English (Native), French (Native), Spanish (Limited Working)
Jason’s experience—from BYU’s data systems to live broadcast operations and enterprise product development—gives him a unique ability to blend technical depth with creativity and communication. His detail-oriented approach ensures clients receive dependable, high-quality support regardless of complexity.
As ALCO continues expanding its tools, services, and client success initiatives, Jason plays a key role in shaping a streamlined, user-focused help desk experience that aligns with ALCO’s mission of reliability, innovation, and exceptional service.
How does ALCO support its employees?
We foster a culture of learning, accountability, and teamwork. Every team member has opportunities for professional growth, certification support, and access to cutting-edge tools and technologies.
Does ALCO offer remote or hybrid positions?
Yes. Many of our roles support hybrid or remote work depending on position, location, and client needs.
What qualities does ALCO look for in new hires?
We value reliability, curiosity, and integrity. Our best team members are proactive problem solvers who take ownership and care about client outcomes as much as we do.
Are training or certifications provided?
Yes. We actively encourage continuing education and help fund relevant IT certifications for qualified employees.
How can I apply for a position at ALCO USA?
To inquire about employment opportunities or submit your resume, please email Team@ALCOUSA.org. Our team will review your message and follow up with the next steps.
